Data Deletion Instructions
Last updated: 1 July 2026
Ezidoo is a software service for travel agencies. This page explains how to request deletion of personal data that Ezidoo holds, including any data received through a connected Facebook or Instagram account (for example, contact details from Facebook or Instagram lead ads).
1. What data this covers
- Your Ezidoo account data - your name, work email, agency details, and content you created in the service.
- Facebook / Instagram lead data - when a travel agency connects its Facebook Page to Ezidoo, the contact details a person submits through that agency's Facebook or Instagram lead ad (such as name, phone, and email) are received by Ezidoo and stored as a lead for that agency.
2. How to request deletion
Email sales@ezidoo.com from the address associated with your request, with the subject line “Data Deletion Request”, and include:
- Your name and the email and/or phone number the data is associated with.
- If you submitted a Facebook or Instagram lead, the name of the travel agency you contacted (if known).
We will verify the request and delete or anonymise the associated personal data within 30 days, except where we are required to retain certain records to meet a legal obligation. We will confirm by email when the deletion is complete.
3. If your data was collected by an agency
Where a travel agency entered or received your information through Ezidoo, that agency is the controller of that information. We will action your deletion request and, where appropriate, notify or assist the relevant agency so the record is removed on their side as well.
4. Disconnecting Facebook / Instagram
A travel agency can disconnect its Facebook Page from Ezidoo at any time from within the app, which stops any further lead data being received. You can also remove Ezidoo's access from your own Facebook account under Settings & privacy → Settings → Apps and Websites.
5. Contact
Questions about data deletion: sales@ezidoo.com. See also our Privacy Policy.